Help Center & House Rules
Need assistance with an archival edition, islandwide courier dispatch, or gift card? Browse our quick help topics below or filter frequently asked questions.
Track a Dispatch
Live Sri Lanka courier status & delivery ETA
Shopping Bag & Payment
LKR cards, LankaQR, Bank Transfer & COD
Gift Cards & Vouchers
Send or redeem a Shastraloka literary gift card
How do I track my islandwide LKR book order?
Visit the Track Order page (/track-order) or your Orders History (/orders) and enter your order ID (e.g., ORD-9482) to view live courier checkpoints across all 25 districts of Sri Lanka.
Can I order both Sinhala and English scholarly editions in the same Shopping Bag?
Yes! Your Shopping Bag supports any combination of Sinhala, Pali, Sanskrit, and English critical editions, as well as Hardbound, Paperback, and Palm-Leaf Facsimile bindings.
How do Shastraloka Gift Cards and festival offer codes work?
You can purchase instant digital or printable LKR Gift Cards on /gift-cards, or apply storewide promotional codes (like SHASTRA30) inside your Shopping Bag or Checkout.
Do you supply books in bulk to Pirivenas, schools, and university libraries?
Yes. Institutional orders receive a 20%–35% academic grant discount and tax invoice. Contact our Curator Desk on /contact or apply via /scholars/grants.
Our Colombo & Peradeniya scholarly support desk responds within 4 hours.